User cannot forward, reply, reply all, open attachments. Make sure there are sufficient free memory and disk space. For me this happens when Outlook for Mac 2016 tries to download attachments using a weak internet connection. I cannot believe this is still an issue with Outlook for Mac. The users will have to wait a few seconds for that file attachments to be available and can be downloaded depends on the speed of network connections.
Once downloaded, you can then move the email back to your inbox or any other folder of your choice. Furthermore, we have discussed some additional features of this tool in a clear and efficient manner. This works great, without the pain of re-downloading entire Inbox mails. It started a re-download of the items in my inbox which included the email with the greyed out attachment. Here are the same steps with further ellaboration from another thread. The attachments will be available to view and download in the forwarded email. The problem does not exist if you open the same email using a desktop client such as Outlook, or Thunderbird, or indeed an Android phone running a native mail application.
The software reads the file, extracts contents from the file and then creates a new healthy file by fixing all the issues. So, if we can resolve any of them via the above methods, the other should be resolved simultaneously. The thing you have to do is empty the cache on a specific folder containing the item. Software: Microsoft Outlook 2016 15. Select New and click on String Value. As a result, you may give it a shot via the following aspects: 1. DisplayName End if and so on.
But, what if saving attachments from multiple emails, or from the whole mail folder in Outlook? The mailbox that can be available in Office 365 and when I access similar mailboxes in Outlook 2016 then, I can easily view and download all attachments. What is your Outlook 2016 for Mac version number? If you have feedback for TechNet Support, contact. I can see the email has an attachment but its greyed out and I cant open it. This works for me, many thanks. As an emergency workaround, you can log into O365 with a browser and forward yourself the message. No actions are available Regards, Steve Fan TechNet Community Support Situation may be resolved with all users being on Outlook for Mac 2016.
From the subject of this post, I know that the issue only persists with some certain attachments. Moreover, I suggest you forward the email with greyed out attachment to another account for example, outlook. Regards, Steve Fan TechNet Community Support Please mark the reply as an answer if you find it is helpful. Would appreciate some quick support as this is on corporate email and some attachments are too huge to open on my phone. Hardwre: MacBook Problem description: When I send an email with an attachment from Microsoft Outlook 2016 15. This article will introduce two solutions to automatically download attachments from Outlook to a certain folder. MailItem Dim oAttachment As Outlook.
In the meantime, please use your Web mail to download or view the attachment. An attachment that will available to view and download the forwarding emails. Clear the cache of your Office 365 account in Outlook 2016 for Mac. Does this issue happen to other users in your organization?. It started a re-download of the items in my inbox which included the email with the greyed out attachment. All had the greyed out attachment. Do you have any other email account type configured in your Outlook? I cant open attachments in random emails in my Inbox.
Thanks This drove me nuts for a few minutes, and after searching here I thought I'd try a twist on the empty cache feature. Since it comes as part of Office suite, it is but natural to expect other formats such as Word, Excel files to be easily accessible via Outlook. So the greyed out attachments are just stuck in limbo -- can't open, can't redownload. To configure Outlook to download only the e-mail headers, do the following: 1. Does this issue happen to other email accounts? I don't see the appeal of this platform. Please see if the following workaround works for you: 1.
Thanks, --V Hi, What's the build number of your Outlook for Mac client? Click on Empty Cache and refresh Outlook application. MailItem Dim oAttachment As Outlook. The issue might be related to your outlook 2016 for Mac client side. Previous emails sent with attachments before upgrading to Outlook for Mac 2016 still cannot be viewed. Outlook offers the capability to download only the e-mail header, which includes the sender and the subject of the e-mail, and display these onscreen before downloading the message itself. The first attachment is displayed in the preview window. Unfortunately I had this issue with Mac users too.
Move the offending message to the new folder. Thanks, Amit Parmar Hi Amit, Does the issue happen to all Mac users with the same Outlook version? Had the same issue, but resolve it by clearing cache. Then open Outlook and check if your problem was solved. It is possible to have different setting for each folder in an account, so, for example, you could set Outlook to download only headers in a folder that you know gets a large volume of e-mails. Hi, What's the build number of your Outlook for Mac client? The only way I've been able to solve it is to right click on the account top level with the disclosure triangle , click Properties then click Empty Cache. We also have observed the issue happening within the office premise and in open network at home.